COLLEGE OF ARTS AND SCIENCES
DEPARTMENT OF COMPUTER SCIENCE
REFERENCE & HELP

Reporting System Problems

Routine problems in the lab (paper shortages, a single computer down etc.) should be reported at www.cs.fsu.edu/help. This is normally monitored fairly closely. One may also, during business hours, phone the systems group at 644-4019, though email is preferred unless immediate attention is required.

For more serious problems, the following list of contacts should be attempted in order, until contact is made. Give sufficient time for someone to respond to a call/email before moving on to the next contact method.

In an emergency (such as the system outage, theft, fire or flood), the system adminisrator should be contacted in addition to the first contact made according to the list.

Contact Order

Place a request at www.cs.fsu.edu/help
Email help@cs.fsu.edu
Phone the systems office at 644-4019.
Call the system administrator at 644-4290.

Please use good judgement when attempting to report a problem. Most problems are of a nature where a response time of a few hours or half of a day is appropriate. For example, don't call all the numbers at 3:30 on a Sunday morning if one of the printers is out of paper! Just send email instead. More than likely a member of the System group is monitoring email during the evening and weekend hours.