Help Desk Technician- $40,000/yr
The Help Desk Technician (seven days a week) provides exceptional customer support to the firm's attorneys and support staff. This is a skilled position requiring at least two years of experience in a help desk environment. This position is part of the Technology Support group, reporting to the Help Desk Supervisor.
The successful candidate will have excellent written and verbal communication skills, and will be able to work with minimal supervision to become part of a team assisting all end-users approximately 1,000 attorneys and support staff with all technology-related issues. Availability to work overtime and on a short notice is a requirement.
Requirements
Must have solid 2 years of experience with the following applications:
- Help desk ticketing system
- Windows 7 and Window XP
- Office 2007/2010 (Word, Excel, PowerPoint)
- Outlook 2007/2010
- Adobe Acrobat or Nuance PDF
- EAS - Electronic Archiving System for Outlook
- IE 8.x, 9.x and Firefox
- iManage 8.X
- Workshare Compare Professional
- HotDocs
- CMS - Time Billing System
- Concordance
- LiveNote
- LegalKey Records Management
- Adobe Acrobat or Nuance PDF
- Accellion Mobile File Sharing or equivalent
- Lexis for MS Office
- Cisco IP phones
- Wireless (PC, Mac and iOS devices)
- VPN
- RDP or equivalent remote desktop support tools
- AD account admin experience (create, delete, change, move accounts) in Windows Server 2008 or 2010
- BlackBerry BES
- Good Mobile Device Manager
- BlackBerry, iPhone, iPad and Droid support
- RSA Token
Applications that are a plus to know:
- SharePoint
- Lotus Notes
- iTunes
- Mac OS X
- Chrome River - Expense Reporting System or equivalent
- Tandberg video conferencing
Contact Information:
Send an email with resume to Tandria James at Tandria.James@wfplus.org
